Dr. Kate Warnick, B.Sc, DVM
Originally from Toronto, Dr. Kate Warnick completed her Bachelors of Science and Doctor of Veterinary Medicine degrees at the University of Guelph. Upon graduation in 2011 she moved to Belleville and joined a private practice as an associate veterinarian. In 2017 she moved to Kingsville to join Dr. Martin as an associate at Lakeside Animal Hospital and in April 2018 she took on the role of sole practitioner at the Kingsville Animal Clinic. Dr. Warnick enjoys all aspects of veterinary medicine but has a special interest in feline medicine, dermatology, behaviour and Fear Free Handling. Outside of work, she enjoys family time with her husband, two young kids and their 2 cats, Taz and Frankie.
Kimberlee Abson, BA, RVT
Kimberlee grew up surrounded by animals on an acreage south of Ottawa. After completing her Bachelor of Arts degree at Trent University, Kim decided to turn her love of animals into a career. She graduated top of her class from the Veterinary Technician program at St. Clair College in 2012 and began working at Kingsville Animal Clinic in 2013. She continues to enjoy every facet of her job and is determined to treat every pet as if her own. When she is not at work, she spends time with her Pomeranian Sophie, and her cat Harry.
Kelsey Bell, RVT Practitioner
Kelsey graduated from St. Clair College Veterinary Technician program in 2016 and joined the Kingsville Animal Clinic team shortly after as a Registered Veterinary Technician. She recently traveled to Alberta to complete a course to become an RVT Practitioner. She is so excited to start her journey in this new role and give the best possible care to all your pets. She has a great love for animals and enjoys all aspects of the job, even the messiest of things.
Kelsey has pets of her own that she loves to spoil- her dogs, Stella and Gladys, and her cats Chip and Trixie. She loves spending time outdoors- whether it be playing fetch with her dogs, going for a walk or reading a book in a hammock you’ll find her outside on any nice day.
Angie, Reception
Angie is a long time resident of Kingsville. She is a proud wife and loving mom to 3 amazing daughters. In her free time she enjoys playing golf, sipping wine with friends and watching her kids play sports. Angie has 2 doodles, Muffy and Sage.
Code of Conduct
This code of conduct serves as a guideline for how our veterinary hospital practices. It is a mutual agreement we abide by with our clients – our promise to you, and your commitment to us. We are privileged to have entered into a Veterinary-Client-Patient Relationship with you, and we expect both parties to treat this relationship with the utmost respect.
| Our Promise | Your Commitment | |
|---|---|---|
| Time | We will be respectful of your time. We will communicate the expected time allotment for your appointment or pet’s procedure. If we are running behind schedule, we will do our best to update you regularly. If we are running significantly behind schedule, we will offer to reschedule. Should an emergency occur which would prevent us from honoring your scheduled appointment, we will give you as much forward notice as possible. | We expect you to be respectful of our time. Please arrive to your appointment on time (no earlier than 5 minutes prior to the scheduled start). Please give us as much notice as possible should you need to reschedule, and at least 24 hours notice to reschedule surgical procedures. Allow for sufficient time to complete the appointment: you should allow for approximately 15 minutes for Admit and Discharge appointments on the day of surgery. |
| Appointments | Our appointments are scheduled to be anywhere between 15 and 45 minutes in length, depending on the nature of the appointment | It is ideal that the individual involved with decisions related to your pet attend the appointment in person. Time spent with the doctor or technician to discuss a plan, provide opinions and insight is valuable and will incur a fee. |
| Walk-ins | We do not accept walk-in appointments. This means that we will not delay your pre-booked appointments to accommodate non-emergency walk-ins. | Please call in advance to schedule appointments. |
| Emergencies | Emergencies are triaged based on the nature of the emergency and staff availability. Our trained staff will help determine where your pet will receive the best care. As we are a one-vet practice, should our doctor be in surgery or occupied with another urgent case, we would refer you to our local emergency hospital | Please call ahead in the case of an emergency during regular hours, so that we can direct you for the best care possible for your pet. |
| After hours care | We do not provide after-hours care. We do provide an after-hours triaging service and have a very close relationship with our local emergency hospital and ICU. | If you require after hours care please contact SmartVet 24/7 virtual pet care at 1-888-243-1411 or the Walker Road Animal Hospital at 519-972-9000. |
| Style of practice | We are a low stress practice that emphasizes individualized care. | Please ensure that we suit your needs, training principles and general views on healthcare. This is important, in order for us to establish mutual trust. |
| Referrals | We will not hesitate to discuss or recommend referral to a specialist when we deem it appropriate. The entire team works on referrals. We will submit all the information required to the specialist as soon as possible and without delay. | It is important to know that referral to a specialist is always an option. Should you be interested in having a consultation with a board certified specialist, please let us know so that we can arrange for this. If you would like to decline referral, please also let us know this as soon as possible, as most referrals involve a significant amount of time from the team to complete the required documentation. |
| Phones | We strive to provide you with the best customer service possible. Our receptionists will take time to answer your questions, direct your call appropriately and listen to your concerns. | If we do not pick up the phone, it is because we are assisting another client in person or on the other line. Please leave us a detailed voicemail and we will return your call as soon as possible. It is also possible to contact us via email or texting. |
| Texting | We provide a texting service to increase convenience for our clients. | It is important to understand that medical advice cannot be provided by reception via phones or text message. We reserve the right to recommend an appointment with the technician or doctor if appropriate. |
| Payment | We promise to provide estimates prior to surgeries and diagnostic tests; and upon request for annual examinations, rechecks, or booster appointments. We will answer any questions related to this estimate, provide options when possible and discuss potential outcomes. | Payment in full is required at the time of service. For appointments, this is at the time of checkout. For surgeries, this is at the time of discharge. Please let us know as soon as possible if there are financial concerns regarding the estimate provided. While we always strive to provide the best care possible, but understand that the financial commitment to a pet is often stressful. We will work with you to determine a plan of action that is best for everyone. |
| Safety | We take our safety, your safety, the safety of the team and of your pet very seriously. This may mean that trained technicians may restrain your pet for an exam or procedure. This also means that muzzles may be used to avoid bite injuries. We provide a judgment free space! We understand animal behaviour, and an animal’s fear response is never judged. We will use stress free techniques and desensitization whenever possible. | Please let us know as soon as possible if there is something that your pet is afraid of, or dislikes. If your pet is likely to bite during the appointment please also let us know. |
| Respect and Communication | We will respect you. We promise to use language you can understand, minimal medical jargon and provide a judgement-free space where we can discuss your pet’s healthcare together as a team. | We expect that personal insults, swearing, shouting, and bullying will not be used when communicating with our staff. Should this be the case, we reserve the right to discontinue our veterinary-client-patient relationship. |
| Prescriptions | Written prescriptions are available for many pharmacy items. Outside pharmacy prescriptions are prepared by our doctors and incur a fee. | Please request written prescriptions when desired. Please allow at least 48 hours for written prescriptions to be available. |
| Compounded medications | Some prescriptions can be prepared by our compounding pharmacy – this is a service provided by our practice to formulate medications into palatable chews or liquids. | Allow for AT LEAST 1 week for compounded products as they are special-order. |
| Prescription refills | We work as quickly as possible to fill prescription requests. Sometimes we require doctor approval or need to order in a product for dispensing. | Please call at least 48 to 72 hours before you require a refill on your pet’s prescription. |